Deliver #meaningful experiences to your customers, through quick and efficient processes, technology that exceeds your performance expectations and happy employees equipped with the best tools to succeed.
We offer both the technology and consultancy to assist you in this path to success.
We're not looking for perfect people, with the perfect background, grades and experience.
It's the willingness to learn and develop that attracts us and assures the team will go further as a whole.
Do your very best every day and perfection will come.
These three elements are the foundation of everything we do.
An organisation can only develop its full potential once they are completely aligned, so beware and take the next step to make the most out of your business.
Now it's possible to do it in one single platform, and identify the same customer across channels. That way, you'll have all the information you need to acknowledge the customer's issue and tailor each experience.
Empower your staff to do their very best by providing a tool that has everything they need in one place.
Forget having several systems that delay work and need to be frequently updated.
Forget putting the customer on hold for long periods of time to confirm information.
Forget the times when you didn't know the customer's name and history through all channels.
Strive for quickness, efficiency and fulfilment in the workplace and you'll see the results coming.
With all these capabilities (and many more), you will only need one contact centre software to manage the entire operation.
Concentrate all activities, data and channels in an all-in-one solution that will make your life a lot easier by allowing: - agents to access customer history across channels and find information quicker - you to identify workflow backlogs, redundant or ineffective spend, manage the workforce and make decisions based on real-time quality data
Improving customer experience is great for the customer, but you'll be the one collecting the benefits in your business.
These statistics are overwhelming and tell you it's time to take action.
Get in touch to go beyond.
This technology is providing brilliant customer experiences around the world every day, by empowering agents with all the tools they need to succeed.
Staff love it and so do management teams: it's cost effective and helps increasing revenue.
Take the next step! Let's go beyond, together.
If you're looking forward to transform your business through specialised advice, technology or a new skillset on your team, we are here to help you go above and beyond.
Change the way your employees and customers see your company by maximising resources and improving their experience!
New era, new needs. Technical skills now have to be combined with management skills and teamwork, to produce a meaningful solution that perfectly suits clients' specific requirements.
Check our team's experience through the link in our bio!
Customers want their issues to be solved, and having access to their contact information history in one platform makes it a lot easier.
Choose a #customerexperience platform that allows you to go #omnichannel and set the bar high!
Get in touch to go further and beyond.
What a brilliant presentation about voice biometrics at the CCMA event this morning! It was great to understand the how the technology works, as well as the whole process of managing staff, stakeholders and customers in such a fantastic project.
Congratulations to all the speakers!
We choose the best tools for our clients and personalise every feature according to their needs.
Their success is our success, and we always work hard to make it a reality. Check what our clients say about us through the link in our bio!
This is a reality for our clients and your #contactcentre can be part of it too.
Migrate to a platform that offers complimentary continuous development in all your business tailored features, saving you money and improving efficiency.
Get in touch to go beyond.
We're here to help every contact centre achieve strategic goals, grow the business, and support that sustainable growth with our advice and expertise.
Count on us every step of the way and create that seamless experience your customers have been waiting for and your agents have looking forward to provide.
Let's go beyond.
In World Oceans Day, we would like to share and appreciate one of our Irish beautiful landscapes, remind how important oceans are for earth's sustainability and how essential it is for everyone to contribute to their health.
At least I was trying to do something worthwhile. ✨💖Hope you all enjoy🌼🌼 «ℑ 𝔱𝔥𝔦𝔫𝔨 𝔱𝔥𝔞𝔱 𝔱𝔥𝔢 𝔯𝔬𝔬𝔱𝔰 𝔬𝔣 𝔪𝔶 𝔤𝔬𝔬𝔡 𝔪𝔬𝔬𝔡 𝔴𝔢𝔫𝔱 𝔦𝔫𝔱𝔬 𝔱𝔥𝔢 𝔡𝔞𝔯𝔨 𝔡𝔢𝔭𝔱𝔥𝔰 𝔬𝔣 𝔱𝔥𝔦𝔰 𝔪𝔞𝔡𝔫𝔢𝔰𝔰»
0 208 June, 2019
The #customerjourney needs to be planned to the tiniest detail and consider all touch points.
Do your very best for the customer to relish the experience and return time and again, and count on our help every step of the way.
Let's go beyond, together.
"22,000 coffee cups are disposed of in Ireland every hour", according to thejournal.ie.
We want to help decrease that number so, to celebrate World's Environment Day, check how we have our teas and coffees at the office now!
What initiatives are you pursuing?
We attended fantastic events in May and would like to thank the organisers and speakers for the great knowledge shared in each one. The world is facing massive changes and customers are driving and adopting that innovation every day.
Let's go beyond and improve experiences together.
Make the best decisions based in real-time quality data and manage the contact centre like never before!
Make your life easier and your customers happier...
Migrate to the cloud today and increase growth and efficiency in the business!
We work hard everyday to keep your business healthy and encourage our employees to adopt a balanced lifestyle as well.
Stress is a major factor in tobacco use so, in World No-Tobacco Day, let's keep it low.
Enjoy your weekend!
As CCMA silver sponsors, we're very proud of the amazing event we had the honour to attend yesterday!
"The world is changing", and we need to embrace and nurture this change by being alert and introducing some new practices into our corporate daily lives.
The summit started by announcing the winds of change, followed by the major technological outcomes in the present and future #digitalera , moving on to the human role in organisations, with the importance of #coaching , #mindfulness and keeping #employeesengaged . The future is already happening and promises to bring more meaningful and fulfilling jobs, as well as memorable experiences for customers.
Are you ready?
Want to know what we appreciate the most when hiring?
Check our industry series blog post and get to know how Albert Keating, our extraordinary Managing Director, chooses our people.
Click the link in our bio!
What's more important than choosing the right people to work with?
Different companies value different skills, and tomorrow you'll get to know what we look for when growing our team.
Directly from our Managing Director himself, Albert Keating.
Stay tuned and enjoy your Sunday!
Great insights at today's @cxpassociation event about how the hospitality industry is tailoring #customerexperiences with the help of #AI and #machinelearning to provide consumers what they're looking for.
The secret sauce, and also the biggest challenge, is to really get to know the customer well.
...for @Genesyscx. As a partner, we share our thoughts and predictions through the voice of Dave Tidwell, eleven's Managing Director in the UK.
If you like to keep track of the latest news in the tech world, click the link in our bio to read now!
Start a new business adventure in the #contactcentre with a platform that takes simplicity to a whole new level.
It's painless to deploy, intuitive for agents and supervisors, and allows remote work.
Get the tool right and provide the balance and flexibility your team needs to succeed!
Let's go beyond, together.
Expertise thrives in our team!
Meet Conor English, our Non-Executive Director with 25 years experience delivering value to several businesses.
Learn more in our website: https://makeiteleven.com/team_member/conor-english/
Everyone needs a balanced life combined with some exciting professional challenges to keep the motivation up, and your agents are no exception.
In our latest post, we tell you how you can provide that to them. Click the link in our bio to learn more!
According to our partner @Genesys, many companies are using AI in some aspect of the customer journey to improve efficiency and build meaningful connections with customers.
Agents are loving it, as they can now use their energy to spend more quality time with customers!
Strive for satisfied agents and customers, strive for eleven!
These amazing qualities can be even more enhanced with the right advice, technology and technical support.
Facilitate their job and benefit from outstanding results.
Get in touch to provide your agents the tools they need to thrive!